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To provide a variety of tools and techniques for working with service users in challenging situations
9.30 Introductions & setting the context
10:30 Difficult, dangerous and evasive-what’s the difference?
11.30 Home visit exercise
12.15 The Johnson Model explained Communication skills exercise
14.00 Reflection in action DVD exercise
15.15 Stress and burnout Utilising support systems and self care
THE VIRTUAL MEDICINES ROUND
This medication training online module fulfills the requirement from CQC and NICE for staff to have an annual update of the skills and knowledge required to administer medicines.
This is a 2-hour monthly seminar for any PCC, GBC or CCG project manager, primarily for those relatively new to project management.
It is facilitated on Microsoft Teams with the occasional guest speaker on a specialist project management topic. The event is run on a drop-in / drop-out basis, so attendees can participate for all or part of the 2 hours allocated, depending on their other commitments.
The seminars will be an opportunity for participants to ask questions, share stories relating to their practice and get coaching from the facilitator and the other participants.
The seminars are part of a package of project management training available for new project managers. Digital self-study modules and materials are currently in production and hosted in the Future Leaders group on Knowledge Hub.Essential Information