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Families: Difficult, Dangerous or Evasive (Virtual online training)

Venue
Virtual Learning Platform, Virtual Learning Platform
venue
Course Tutors
Nicola Kerr
tutors
Admin Contact
Learning and Development Admin (learninganddevelopment@portsmouthcc.gov.uk)
Target Audience
Care Sector / PCC Staff / Residential staff / Social Workers - Children / Social Workers - Adults
target audience
Course Types
External E-learning
Course categories
Training for PCC Staff / Training for PCC Managers
Subject
Adult Social Care / Developing Practice
Course description

To provide a variety of tools and techniques for working with service users in challenging situations


PROGRAMME
9.30 Introductions & setting the context


10:30 Difficult, dangerous and evasive-what’s the difference?


11.00 Break


11.30 Home visit exercise


12.15 The Johnson Model explained Communication skills exercise


13.00 Lunch


14.00 Reflection in action DVD exercise


15.00 Break


15.15 Stress and burnout Utilising support systems and self care


4.30 End 


 

Training objectives

Objectives:


• To consider what constitutes dangerous, difficult and evasive users and develop strategies to manage the situation


• To explore techniques of ‘reflection in action’ which allow skilled communication and can defuse escalating hostile and challenging situations


• To consider a model of communication

Learning outcomes

Since the disruption of COVID-19 we are now offering virtual classroom Families: Difficult, Dangerous, Evasive.


Just like the face to face training, the virtual course is delivered by an experienced Reconstruct trainer in a class room style via a Zoom platform.
In the same way as face to face training allows for group work, open discussion and the sharing of videos and case studies our virtual training offers the same experience.
Participant numbers will be capped at 15 to ensure an effective and interactive learning environment.

Additional Information
Start Date
Monday 22 February 2021
End Date
Monday 22 February 2021
Closing Date
Sunday 21 February 2021
Times
09:00 - 16:30
Maximum Places
15 
Cost
Login to view cost
Number of Sessions
1