To provide a variety of tools and techniques for working with service users in challenging situations
9.30 Introductions & setting the context
10:30 Difficult, dangerous and evasive-what’s the difference?
11.30 Home visit exercise
12.15 The Johnson Model explained Communication skills exercise
14.00 Reflection in action DVD exercise
15.15 Stress and burnout Utilising support systems and self care
• To consider what constitutes dangerous, difficult and evasive users and develop strategies to manage the situation
• To explore techniques of ‘reflection in action’ which allow skilled communication and can defuse escalating hostile and challenging situations
• To consider a model of communication
Since the disruption of COVID-19 we are now offering virtual classroom Families: Difficult, Dangerous, Evasive.
Just like the face to face training, the virtual course is delivered by an experienced Reconstruct trainer in a class room style via a Zoom platform.
In the same way as face to face training allows for group work, open discussion and the sharing of videos and case studies our virtual training offers the same experience.
Participant numbers will be capped at 15 to ensure an effective and interactive learning environment.